Q. Does IMMNET provide legal advice?
A. IMMNET is not a law firm, but to assist our members in getting impartial and independent legal advice we may forward your legal enquiry to reputed law firms on our network database and those specialised in the field of law exacting your enquiry.

Q. Is IMMNET a charity?
A. No, IMMNET is a social enterprise and work on a nominal profit basis.

Q. How you take your clients?
A. IMMNET is a members-only service. Membership is free of cost. We take a limited number of members on a first come first serve basis.

Q Do you charge for your services?
A. We charge for services like keep safe and CONNECT+. IMMNET members can keep their important documents safe with us on a very nominal charge of £4.99 per month.

We can also assist you if you are a victim of a crime or someone scammed you off your money. Also, matters relating to physical or emotional exploitation by any means and workplace mistreatment and bullying. This is free of charge as we aim to raise funds through public donations or government grants where available.

Q. What is CONTACT+ service?
A. By some reason if your loved ones back home failed to establish regular contact with you and there is no one else in the UK they can turn to make sure that you are safe and well; With CONTACT+ your family members can contact us to seek assistance that why you are unable to contact them. We will try to contact you based on your contact information with us. If your family members feel anything more serious, we may seek help from law enforcement authorities to make sure that you are safe and well. We will only do this after having written authorization from any of
your nominated family members.

Q. What is case liaising?
A. If you have a language barrier or are not familiar with UK rules and regulations or sure about your rights as a consumer or simply too nervous with legal terms and process jargon, IMMNET can act as you case liaising delegate. Our role includes understanding your enquiry in detail and any concerns attached to it. Help you arrange all the paperwork that your solicitor may need to examine to deal with your enquiry more effectively. We also help you to arrange your case facts in chronological order, so your legal advisor can get a clearer picture of your problem. This not only helps you in getting more precise advice but also saves solicitor’s time. If you decide to proceed with your case, we can stay in touch with your solicitor to keep track of your matter and to make sure you are been treated fairly and with respect. Please note at any time during the case liaising process we are not entitled to give you legal advice and it is only your solicitor who can advise you on legal issues attached to your enquiry or case.

Q. I am already using a solicitor. Can you help me with your case liaising service?
A. If you are an IMMNET member we may offer you the case liaising service.

Q Can IMMNET help me file a complaint against my legal advisor?
A. We assist our members with OISC or Solicitors Regulatory Authority complaint procedures.

Q. What are the other advantages of IMMNET membership?
A. When you are an IMMNET member we know your case in detail. With your records on our database, in case of any emergency, legal or otherwise, we can arrange help more quickly for you. Being an IMMNET member, you can arrange collective legal action where there is a need to challenge any changes to the immigration rules affecting you. Collective action generally requires where cost wise it is not viable to bring an appeal or review by any individual, but a group of affected people can act together based on shared costs. We can also assist you if you want to travel back home to start afresh. We can not only refer you to organizations running Home Office sponsored schemes but can also give you career guidance and how you can use your education, skills and experience gained while in the UK for your future growth once you will be back in your country of origin. In a few cases, we can arrange an employment offer from your country of origin and can also advise you on entrepreneurial projects.

Q. Can I enrol myself for IMMNET membership before travelling to the UK?
A. We strongly advise you to get IMMNET membership before travelling to the UK. This will give you extra advantages like the arrangement of accommodation if you have no contacts in the UK, Airport transfers and if required pre-loaded and activated UK mobile phone sim-card will be sent to you before you start your journey.

Q. Do you have a complaints procedure?
A. If by any chance we fell short of your expectations, you can make your complaint by contacting us and we will try to resolve it up to your expectations. If your complaint remains unresolved, you have a legal right to make a formal complaint to The Trading Standards through Citizens Advice Bureau in your area. You can access their services by face to face meeting by locating CAB office near you or by ringing Citizen Advice Consumer Helpline (Monday to Friday 9.00 a.m. to 5.00 p.m.) on 0344 411 1444 or on-line at www.citizensadvice.org.uk